How to check if your file has been sent to printing

Once your file has been uploaded, you can check its progress in production by logging into your account:

• Go to the "Your Orders" section
• Select the order you want to check
• Review the order details and find the progress of each job at the bottom of the page

Please note:

• Your file is automatically checked on the website. Don’t leave the page until the check is finished and you receive confirmation that the upload was successful.
• You have 30 minutes to replace the file if needed. After that, changes are no longer possible (this does not apply to graphics created using the Designer tool)
• If you selected the "PRO File Check & Fix" service, our graphic team will take care of it for you
• If you clicked "SOS File" after uploading, our automated tool will attempt to fix it, If something can’t be resolved, you’ll be contacted directly
• If the file is not compliant, you may receive a notification e-mail
• Printing won’t start until the order is paid for and all files are correctly uploaded

If you still have questions, please contact us. We're happy to help!