Marc Voigt

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  • Payment method

    Once you’ve placed your order, you’ll be prompted to choose your preferred payment option: Credit card (American Express, Mastercard and Visa) PayPal Please note: Bank transfers and Cash on Deliv...

  • Edit order

    Once your order is confirmed, you won't be able to make changes on your own. Please contact our Customer Service team if you need help with: Updating Shipping address (must always be within USA) A...

  • Can I change the delivery address after placing an order?

    Unfortunately, once your order is confirmed, you cannot modify the delivery address yourself. When can I request a delivery address change? For both paid/unpaid orders Only if the new address is w...

  • How to request a refund

    If you need to cancel a paid order or just one item from it, please email us at us.support@pixartprinting.com. We’ll check if production has already started and take it from there. Refund processin...

  • Can I upload more than one file at a time?

    We only accept one file per item in your order. If you're ordering the same product but want to print different designs, you'll need to order multiple items, one for each file you'd like to print. ...

  • How many packages will my order be shipped in?

    Your order may arrive in one or more packages depending on a few factors, such as: Product size Number of items ordered Total weight and dimensions Availability of our shipping partner Once your ...

  • Your orders

    You can view all of your current and past orders in your account. After signing in at the top right of the page, click on "Hello [Your Name]" and go to the "Your Orders" section. From there, find t...

  • Order Status

    You can check your order status anytime by going to the "Your Orders" section in your account. Below are the different order statuses you might see, along with what they mean. The order has not...

  • How can I submit a complaint?

    We strive to provide high-quality printed products and services within the estimated delivery timeframe you select. Having trouble with your order? Not satisfied with the service you received? You ...

  • When you will receive your order?

    The estimated delivery date is the one you selected during checkout. You can also find it in your order confirmation e-mail. If you have not completed your order with payment and/or file upload by ...